IF ONLY
an ode to the engineer
If customers, having elected us as their expert, asked for help rather than rabbiting on about how they have fixed their machine, BUT it still won’t work.
If customers would let us ask the questions instead of babbling on about what they know is wrong
If customers would only listen while drawing breath, ‘cus that is the only time we get to talk.
If customers would tell us what the problem was rather that what the problems are now, have added two or more faults to their ever increasing list of disasters.
If customers would listen to what is asked of them, and THEN carry out the said tests accurately on their machine before reporting back.
If customers would tell us what the test showed up rather than pre-guessing what they think it should have done, IF, they had done the test properly in the first place.
If customers would admit to not understanding what it is you are asking them to do, so you get a chance to explain
If customers, instead of telling porky pies to save their face, admit that the last time their machine was serviced by someone that knows one end of a spanner from the other, was the day it was new some many years ago
Then and ONLY then do we stand a chance of saving them TIME , MONEY and HEARTACHE and getting them back up and engraving
PS.
If customers, having been dug out of the SHIT with calm and serenity restored, take time to reflect on the fact that WE saved them lots of money,,,,,, respect this fact and pay our invoice on time !!
ARE WE ASKING TOO MUCH!!!
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